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Salesforce Exam Field-Service-Lightning-Consultant Questions Answers Test Simulator

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Field-Service-Lightning-Consultant Exam Topics

Manage Assets 5%

  • Apply procedural concepts to maintain and update bill of materials (BoM)
  • Determine how to manage and track asset installation, movement, and/or decommission

Configure Contracts, Entitlements, And Warranties 8%

  • Apply procedural concepts to setup entitlement process for work order object
  • Given a scenario, evaluate options to upsell or add needed entitlements
  • Recommend and apply entitlements model to customer scenarios

Manage Case 7%

  • Troubleshoot, escalate, and resolve cases based on field service scenarios
  • Determine how to build work order processes, parameters, and templates

Manage Work Order 32%

  • Apply procedural concepts to create work orders as they relate to assets, accounts, and contacts including relative entitlements
  • Identify resource requirements
  • Determine how to apply parts required for a work order
  • Apply procedural concepts to capture necessary data to complete a work order
  • Determine the attributes required to measure effective KPIs

Manage Scheduling And Optimization 28%

  • Identify how to setup technicians or equipment assigned to schedule a work order
  • Recommend how to implement 3rd party resources
  • Given client requirements, determine the life cycle of a service appointment required to execute a work order
  • Define the Schedule Policies to achieve the business outcomes
  • Apply procedural concepts to manage dispatch including multiple scheduling scenarios based on business requirements

Configure Mobility 17%

  • Determine when to apply quick actions
  • Determine how to configure Field Service app to support key business processes
  • Distinguish between Field Service Mobile and Salesforce Mobile app capabilities
  • Apply procedural concepts to complete service appointments in the mobile environment

Manage Inventory 3%

  • Given business requirements, determine price book model in relation to products
  • Given business requirements, determine principles to support applicable inventory model

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